Refund and Returns Policy
At OvaFit, customer satisfaction is our top priority. If our products don’t meet your expectations, we’re here to help! Please reach out to Customer Service at help@ovafit.org so we can assist you.
We gladly accept returns of unopened bottles or boxes of OvaFit product(s) within 30 days of delivery for any reason.
- Refunds will be issued minus the original shipping cost. Customers are responsible for return shipping.
- Partial returns are not accepted.
- Returns of expired products cannot be processed.
To ensure a smooth process, please contact Customer Service before sending any returns. Unauthorized returns cannot be refunded.
Please send pre-authorized returns to:
105 Commerce Dr
Aston, PA 19014
Terms Of Service
ACCEPTANCE OF TERMS OF SERVICE
By completing a purchase, or by using this Service in any manner, including but not limited to browsing the Ovafit website, you are agreeing to the terms of service.
When completing a purchase, you warrant that you are at least 18 years of age.
You are responsible for all access to and use of this site by anyone using your login and password credentials, whether or not that use is explicitly authorized by you.
You agree that disputes will be resolved throu gh binding individual arbitration, and that you waive the right to participate in any class action lawsuit.
This agreement is subject to change at any time at the sole discretion of T&S Products Inc.
Certain of our Services may be subject to additional terms of service and policies (e.g., wholesale purchases).
Purchases on this site are for personal use only. You agree not to resell or distribute product purchased on this site.
We have the right to cancel or refuse any orders we have reason to believe violate our terms of service.
BILLING AND PAYMENTS
T&S Products Inc. uses a third-party payments processor for billing. By completing your order, you agree to pay T&S Products Inc. via our third-party payments processor.
T&S Products Inc. offers auto-refill services which include recurring billing. We require a positive opt-in for enrollment in our recurring billing program. By opting in you agree that we may continue to charge you on a recurring basis until such time as you cancel your order. You agree to keep current your billing and shipping information with us, including payment method details.
T&S Products Inc. may change product pricing at any time. If the amount to be charged to your billing account varies from the amount you initially authorized (other than due to the imposition of sales tax) we will provide notice of amount to be charged. If upon receipt of notice you wish to cancel your order you may do so at any time prior to the scheduled date of the transaction.
Your non-cancellation of continued service reaffirms that you authorize continued recurring billing.
Refer to separate policies for privacy, refunds, and returns.
CONTENT
Content found on this site is the sole property of T&S Products Inc., and may not be reproduced, shared, or linked without written consent from T&S Products Inc.
Trademarks, service marks, and logos are the property of T&S Products Inc. or the property of their third-party owners in the case of referenced trademarked materials.
Content found on this site is not intended to amount to authority or advice. T&S Products Inc. does not represent, promise, warrant or guarantee specific results or outcomes through the use of any products found on this site.
MISCELLANEOUS
You shall indemnify and hold harmless T&S Products Inc. and its employees from all liabilities and claims that arise from or are related to your use or misuse of the Services, content, and products on this site, or infringement by you or any party using your account for services.
These terms of service and any disputes of terms of service shall be governed by and in accordance with the laws of the United States of America, and the laws of the state of Maryland.
You agree to arbitration and waiver of trial by jury for all disputes in relation to the terms of service between you and T&S Products Inc. and its employees without limitation.
QUESTIONS AND CONTACT INFORMATION
You may contact us at help@ovafit.org
Privacy Policy
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from the Ovafit website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We may, from time to time, send you targeted email marketing communications about T&S Products Inc. offerings and products: . If you wish to unsubscribe at any time, simply click on the unsubscribe link at the bottom of the email you were sent,or send an email to help@ovafit.org with “UNSUBSCRIBE” in the subject line. If sending your unsubscribe request via email, please allow up to seven days for your request to be processed.
Any information we collect from you is used to help us to provide products or services to you. We may share information with third party service providers we employ solely for the purpose of providing T&S Products Inc. products or services to you.
T&S Products Inc. does not share your information with any third party not associated with delivery of our products and services to you. In other words, we do not share or sell your information to advertisers or marketers. We only collect your info to provide our products and services to you.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting this information for transactional purposes.
We may use your personal information for a secondary reason, like marketing our products to you, in which case we will either ask you directly for your expressed consent (i. e. an online opt-in process, or via an offline, printed disclaimer), or provide you with an opportunity to opt out of these communications.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SHOPIFY
The T&S Products Inc. e-commerce website is hosted on Shopify, Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
PAYMENTS
Payments to Ovafit are transacted through National Fulfillment Services, a third-party provider of fulfillment services. National Fulfillment Services is Payment Card Industry Data Security Standard (PCI-DSS) level 1 compliant. Your purchase transaction data is encrypted and is stored only so long as is necessary to complete your purchase transaction. After your transaction is complete, your purchase transaction information is deleted. For orders enrolled in the auto-refill program, payment card data necessary for periodic payment re-authorization is kept in compliance with PCI-DSS standards.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
EXTERNAL LINKS
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Cookies are used to perform helpful shopping (Shopify) functions like storing information about your session and saving the items you added to your shopping cart for up to two (2) weeks.
Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.
AFFILIATES
Customers who are referred to Ovafit via affiliates and affiliate websites are considered customers of both parties. The T&S Products Inc. privacy policy applies to customers utilizing the Ovafit website via affiliate referrals. Ovafit reserves the right to share customer data with the referring affiliate for shared customers only, and only with the specific referral source for that shared customer.
GDPR
General Data Protection Regulation (EU): The Ovafit website complies with the provisions of the GDPR through our partnerships with Shopify (website hosting), and Marketo (email provider). Further details regarding GDPR compliance policies can be found by contacting these specific providers.
CALIFORNIA CONSUMER PRIVACY ACT [CCPA]
This privacy policy describes the categories of personal information we collect from you, the methods and business purposes of collecting such personal information, the categories of third parties with whom we may share it, and the rights you have regarding the personal information. T&S Products Inc. does not sell your personal information. T&S Products Inc. complies with the provisions of the CCPA. Any customer who wishes to receive access to the personal information collected by Ovafit, or wishes Ovafit to delete this information, should submit a request on the “contact us” page of this website. Requests can also be made to help@ovafit.org. You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you.
This Privacy Policy applies to your use of our website and any information you might provide to us when you share your information with our service representatives or send us a letter, email, or chat.
What do we do with your information
that we collect?
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the Service we provide; (3) Information we collect from third parties. Therlogix is used to fulfill our supplement orders. We will obtain your information and process any payments. Your personal information will be shared with them for fulfillment. This includes your name, address, and order details. We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
1. Information you give to us
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
Registration
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Sending you account information
We need your name and contact details to deliver important account information to you, such as order confirmations and notices.
Accept payment, fulfill orders, provide refunds
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer other promotional activities.
2. Information we automatically collect from your use of the Site or the App
- Purchase history and saved items (such as what you bought and what you’ve placed in your cart or saved)
- Data and device information (such as details about how you’ve used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
- Cookies
| How we use information we automatically collect | Why we collect it |
|---|---|
| To provide customer service and process returns | We use your saved products to help you make a purchase, and we use your purchase history to effectively and successfully complete our purchase and return transactions with you. |
| To create and maintain a secure environment | We use automatically collected information to comply with applicable law. |
| Analytics, training and quality assurance | We may use automatically collected information to perform internal analytics, detect and prevent fraud, and improve our services and offerings. |
| Communication and marketing | We may use automatically collected information such as cookies and similar technologies to provide the most relevant communications to you. |
3. Information we collect from third parties, including third party services (for example if you link or connect to the Site from your Google, Facebook, or Instagram or Twitter accounts) or other sources (such as affiliates with whom we partner)
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
| How we use information from third parties | Why we collect it |
|---|---|
| Communication and marketing | We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer other promotional activities. |
| Non-member referrals | We may obtain your information from a friend or other contact who wants to invite you to use the Site. We will use your information to facilitate your invitation and administer our referral program. |
| Analytics, training and quality assurance | We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. |
When We Share Your Information?
We share your information with the following categories of recipients as an essential part of being able to provide the Site, and the Service, including customer service, to you:
- Ovafit subsidiaries and affiliates.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, and delivery companies.
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws. We do not sell personal information, even anonymized.
AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@ovafit.org
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.